Hands on Implementation of 350 + Outsourced Training, Consultancy and Contract Resourcing-Projects in ME / Africa / India – since 2001
“We have enjoyed our journey in outsourcing since 2001, walked hand in hand with our valued clients.We look back with fondness in our heart and look ahead with a smile for our relationships to be stronger with every passing day.
It`s always very exciting to remember the first business from the first client relationship developed, it`s same like very first baby step, a pause and then each subsequent step is more firmly grounded then the previous one.
No looking back since then and eventually we achieved 60 milestones in the name of each corporate relationships we nurtured over the time with opportunities and challenges side by side.
Our success is based on our ability to identify best resources not just by their skills and experience, but by their grit as well as their passion to exceed our client`s expectations and to be remembered as wonderful human beings within the teams they worked at some time, this really helped us survive and grow continuously without a very formal Marketing & Sales and PR functional team.”
The software outsourcing development industry, business process outsourcing and out sourcing for customer support and customer care is growing for a number of reasons.
We can help you discover what emerging technologies are available, how you can make the most of them, what impact they will have on your legacy technology and how you can remain agile and effective.
We help Contact Centres achieve excellence at all levels – for your managers, supervisors and agents. Our focus is training call center teams to help reach your strategic corporate goals, manage your key metrics and provide coaching to improve performance.
I`SIDUS are associated with us for many years, the customized trainings they developed and delivered absolutely matched our exacting requirements. Ivalue their client service orientation, they are responsive, professional, and creative and work diligently to ensure every engagement is a win-win situation for all parties.
Our experience with I`SIDUS was delightful the Team leaders trainings they conducted for our call center was extremely good and the trainer deputed by them was very experienced, cooperative and knowledgeable.
It was a great decision to engage I`SIDUS for Customer Service as well as contact center simulation training for agents. Their pre-training efforts in assessment of training needs and designing a bespoke program really hit the bulls – eye in grooming our experienced and new customer care agentstogather.
Infact we were delighted when some of our customer`s feed-back was very encouraging on their interactions with our agents.
We engaged I`SIDUS in outsourcing Contact center agents training and Global certifications as our team was primarily arabic as well as partially multicultural with more than two languages it was challenging to bring a suitable trainer, It took very little time for I`SIDUS to provide us the right-fit for our diverse needs and we could complete the overall training across the teams in 4 months.
We have engaged I`SIDUS many times whenever we were confronted with Technology training needs. May it be for our SW Quality team, Project Management teams from diverse departments or Customer Service & Help desk , or Technical writers team – the after training feedback we received from our candidates just helped us developing our confidence in I`sidus Tech Team as our preferred training and consulting outsourcing partner.
The contact center process maturity and gap analyses study and report conducted through I`SIDUS and their consultants who visited us provided an eye- opener, we are predominantly Arabic staff in our call center and so we required english-arabic speakers for interacting with ease. I`sidus was on the dot in deputing the absolutely right team.
I would like to thank I`SIDUS and their implementation partners for a very smooth journey of excellence in contact center training and certification to our bank. It was mammoth task which they efficiently completed before time and with-in our budget, I would say they were well prepared for surprises. We have retained them three times for our annual trainings / upgradation and orientation for new joinee`s year after year.
Whenever we need contact center trainings we reach out to I`SIDUS , they understand our needs as regards to bi-lingual audience of youth brigade at NBO, the high rate of attrition at banking sector in Oman has required conducting these trainings more often, we found I`SIDUS prompt, responsive and trust worthy – it was a smooth journey with them for our contact center`s people – process – technology – strategy benchmarking & certification through their global partnerships.
For last few years we have reach out to I`sidus Tech Team for consulting and training of our SW projects and development teams requirements w.r.t SEI-CMMI and related KPAs, whether for new developers who joined our team for those working with us for quite some time, we found I`sidus very sensitive and methodical in addressing the needs for each level in an appropriate pitch suitable to target audience.
Engaging I`SIDUS for Business Analyses training was a right decision when I convinced my Senior management team and the HR/ L&D department based on my understanding of their overall approach pre- training assessment methods, learning pedagogy, case studies and use-case writing for my team of SW development at CMA – CGM. It immensely helped in understanding the KPAs involved and streamlined the communication and interactions with in the team at our development center in Dubai.
The CISSP Training and facilitation of the exam preparation conducted by I`sidus was very well received by our team of senior executives from different departments, in the subsequent engagements for banking sector trainings, functioning of the financial markets and many other areas, we found their consultants were exceptionally good in their respective knowledge domains and also highly experienced and current with their industry trends.
I`SIDUS were par excellence whenever we have approached them for customized training’s we required for Management, Telecom technology or any specific consultancy needs for our senior and middle level executives.
Their consultancy teams were knowledgeable and cooperative.
I`SIDUS designed a perfect bespoke program for our newly established emergency contact center and the main contact center. With the help of their associates in USA they could engage an industry expert who was not only experienced in medical contact centers operations but also had recent engagements with regional (middle – east) exposure in establishing and operating new contact centers. This helped us extremely in setting up contact center procedures up to the mark right from the beginning.
The resources we hired from I`SIDUS were exceptionally good in their respective domains, the pricing the turn-around time and their understanding of our exacting requirements at times, is commendable. They are customer focused and professional and go extra mile in supporting our talent out-sourcing team.
Being the most prestigious and largest polo club in UAE at times we outsource to agencies the projects related to events and related marketing and communication when internal resources and time are short.
I`SIDUS very efficiently handled our marketing communication / sponsorship activation / vendor selection/ media communication/public relation/event day coordination during one of our annual HH President Polo cup which is hosted every year. They were quick in arranging and deputing ad-hoc teams with multicultural/ multilingual requirements we had and managed the entire project with dexterity.
The Contract management and Feasibility studies training and consultancy program was exceptionally well designed and easy to understand for our diverse teams. Success of these programs is highly attributed to the pre training need analyses conducted by them, which definitely helped the our teams in pin-pointing the issues faced in their actual work environment and evaluating the various options in role play and interactive sessions conducted by the expert.